table-survey.mytrotec.ca
Go to link above to see the full table of Onboarding customers
Trotec Employee
Name of the person doing the survey
Name
*
First Name
Last Name
Customer Info
Name
*
First Name
Last Name
Company
Email
*
Direct Email Only (Not a general mailbox)
Province
*
Please Select
AB
BC
MB
NB
NL
NS
NT
NU
ON
PE
QC
SK
YT
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Serial Number
*
Marketing
How did you hear about Trotec?
*
What was the deciding factor for why you bought the Trotec?
*
On-Boarding Process
How would you rate our SALES PROCESS?
*
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Comment
How would you rate the DELIVERY PROCESS?
*
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Comment
How would you rate the INSTALLATION PROCESS?
*
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Comment
How would you rate the TRAINING PROCESS?
*
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Comment
How would you rate the MACHINE ITSELF?
*
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Comment
How would you rate TECH SUPPORT?
*
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Comment
Any additional comments about the Trotec experience?
Up-Selling
Topics for discussing with customer to up-sell
Did you speak to the customer about the following?
*
TroCare
Lenses (back up or other sizes)
Tables
Rotary Attachment
Filter units (if applicable)
Power Upgrade (if applicable)
Materials
Google Review?
Only if the customer was EXTREMELY SATISFIED with the Trotec process. Ask if they wouldn't mind to write a GOOGLE REVIEW for us?
*
N/A or No
Yes (BC) - Automatic Email will be sent out
Yes (AB) - Automatic Email will be sent out
Yes (ON) - Automatic Email will be sent out
Yes (QC) - Automatic Email will be sent out
Submit
Should be Empty: